THE SWEET DETAILS
A Little Fine Print
To Keep Things Sweet
We want every Sweet Drop experience to be just as smooth as it is sweet. These policies help you know exactly what to expect when ordering, picking up, or receiving your desserts.
Please take a moment to review the details below before placing your order.
Placing an order with The Sweet Drop Bakery means you agree to the policies outlined below.
Ordering + Payment
Sweet, Simple & Straightforward
PAYMENT + CONFIRMATION
All orders must be paid in full at checkout. An order is not confirmed until payment has been completed.
LIMITED SWEET DROPS
Sweet Drops are released in limited quantities. Once an item sells out, additional orders will not be accepted for that release.
CUSTOM ORDERS + CHANGES
We do not accept custom orders or modifications to confirmed orders. Please review your selections carefully before completing checkout.
ITEM RESERVATIONS
Items are not reserved or held without completed payment. Adding an item to your cart does not guarantee availability.
ALL SALES ARE FINAL
Once an order has been submitted and payment has been processed, customer-requested changes, cancellations, refunds, or transfers to another Sweet Drop are not accepted.
Every Sweet Drop is made with intention—please review your selections carefully before completing checkout.”
Pick-Up Policy
Your Sweet Drop Is Ready!
LOCAL PICKUP
Local pickup is available on the designated pickup date and time listed for each Sweet Drop. Please review your order confirmation carefully for pickup details.
Please arrive during the scheduled pickup window and have the name associated with your order or order confirmation ready.
LATE + MISSED PICKUPS
Customers are responsible for retrieving their order during the designated pickup window.
If you miss your scheduled pickup, your order may be held for pickup the following day when possible. Next-day pickup is the maximum extension available and must be arranged with The Sweet Drop Bakery.
Orders that are not retrieved by the end of the approved next-day pickup period will be considered forfeited and will not be refunded or replaced.
If you know you will be unable to make your scheduled pickup, please contact us as soon as possible.
PICKING UP FOR SOMEONE ELSE
Someone else may pick up your order for you. They must provide the name associated with the order at pickup.
AFTER PICKUP
Once an order has been released to the customer or their designated pickup person, The Sweet Drop Bakery is no longer responsible for handling, transporting, or storing the order.
Please plan accordingly so your Sweet Drop makes it home just as sweet as it left us.
Shipping Policy
Sending Something Sweet Your Way!
SHIPPING AVAILABILITY
Shipping is available only on select Sweet Drops that are specifically marked as eligible for shipping. Products designated for local pickup cannot be shipped.
SHIPPING SCHEDULE
Orders are shipped according to the shipping date listed for each Sweet Drop. Please review the product details and your order confirmation for the applicable shipping schedule.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your information before submitting your order.
The Sweet Drop Bakery is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
ONCE YOUR SWEET DROP SHIPS
Once your package has been transferred to the shipping carrier, delivery timing and handling are outside of The Sweet Drop Bakery’s direct control.
If your package experiences a carrier-related delay, please use the tracking information provided with your shipment to monitor its progress.
PERISHABLE PRODUCTS
Some Sweet Drops may require special packaging or temperature-controlled shipping. Please retrieve delivered packages promptly and follow any storage instructions included with your order.
We package every shippable Sweet Drop with care so it has the sweetest possible journey from our kitchen to your door.
Order Issues + Refunds
We Want Every Drop to Be Sweet!
ALL SALES ARE FINAL
Due to the nature of our products, all sales are final. We do not accept returns or provide refunds for change of mind, ordering the wrong item, missed pickup, or other customer-related circumstances.
SOMETHING WRONG WITH YOUR ORDER?
If you receive an incorrect item or your order arrives damaged or unusable, please contact The Sweet Drop Bakery as soon as possible so we can review the issue.
PHOTO DOCUMENTATION
For damaged or product-quality concerns, clear photos of the product and packaging may be required before a resolution can be provided. Please do not discard the product or packaging until your concern has been reviewed.
REPORTING TIMEFRAME
Because our products are perishable, order concerns must be reported within 24 hours of pickup or delivery. Issues reported outside of this timeframe may not be eligible for resolution.
RESOLUTIONS
When The Sweet Drop Bakery determines that an issue occurred due to an error on our part, an appropriate resolution will be provided. Depending on the circumstances, this may include a replacement, store credit, or refund.
We stand behind the Sweet Drops we create and want the opportunity to make things right when something genuinely goes wrong.
Food Safety + Allergens
The Details Behind Every Sweet Bite!
PRODUCTION NOTICE
Products offered by The Sweet Drop Bakery are prepared in a home kitchen and are not produced in a licensed or regulated facility.
ALLERGEN INFORMATION
Our desserts may contain or come into contact with common food allergens, including milk, eggs, wheat, soy, peanuts, and tree nuts.
SHARED KITCHEN + EQUIPMENT
The Sweet Drop Bakery prepares products in a kitchen where multiple ingredients and allergens are handled. Because equipment, utensils, and preparation areas may be shared, we cannot guarantee that any product is completely free from cross-contact with allergens.
FOOD ALLERGIES
If you or someone consuming your order has a severe or life-threatening food allergy, please use your best judgment before purchasing. The Sweet Drop Bakery cannot guarantee an allergen-free environment.
PRODUCT STORAGE
Customers are responsible for following any refrigeration, freezing, thawing, or storage instructions provided with their Sweet Drop. Once an order has been picked up or delivered, proper storage and handling become the customer’s responsibility.
PRODUCT INFORMATION
Ingredients, flavors, decorations, and product offerings may vary between Sweet Drops. Please review each product description carefully before ordering, especially when dietary restrictions or ingredient concerns apply.
Your safety matters just as much as making every Sweet Drop delicious.
Still Have a Sweet Question?
We know every order is a little different. If you have a question about our policies, your order, pickup, or shipping, we’re happy to help.